Klosent Refund Policy

1. No refunds

All payments to Klosent are non-refundable, including subscription fees and purchases of Koins (prepaid credits), except where a refund is required by applicable law. We do not provide refunds or credits for partial billing periods, unused Koins, or unused features.

2. Cancel anytime

You can cancel your subscription at any time from Settings, then Billing, in the app. Cancellation stops future charges and takes effect at the end of your current billing period. You keep access to your paid plan until the end of that period. We do not charge you again after cancellation, and we do not refund the current period.

3. Koins (credits)

Koins are prepaid credits for usage-based features such as enrichment. Koins are non-refundable and have no cash value, and they are consumed only when a feature returns a result.

4. Payments and your statutory rights

Payments are processed by our reseller and Merchant of Record, Paddle. Paddle handles the transaction and may offer buyer protections or process refunds where required by law or under its own buyer terms. Nothing in this policy limits any non-waivable rights you may have under applicable consumer or commercial law.

5. Billing problems

If you were charged in error or believe there is a billing mistake, contact support@klosent.com and we will review it promptly.

6. Contact

Questions about billing or cancellation: support@klosent.com.